SP
Simone P
1 reviews | Active since Jan 2020
25 May 2024, 09:35
DISUSTING SERVICE
Absolutely disgusting service. I called yesterday was on a call for 32 mins and most of that I was placed on call, the consultant did not know what she was doing still I was not assisted. Today I call again, RUDE as hell consultant.
Screaming at me telling me no one else on a senior will help me. I must drop and call back, going as far as shouting. DSTV, WHERE DO YOU HIRE YOUR STAFF FROM? It is disgusting that you allow your staff to treat customers like we are their drinking buddies. She just put me hold and I am now holding. THIS IS DISGUSTING for a brand, go listen to both calls yesterday and today and tell me if you would ok such as a customer.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
25 May 2024, 09:37Hi Simone Phillips,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply25 May 2024, 09:37
Official
Hi Simone Phillips,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
SP
Simone P's updateReviewer Update
25 May 2024, 10:04I might as well cancel and get a refund, this is POOR.
SP
Simone P's update25 May 2024, 10:04
Reviewer Update
I might as well cancel and get a refund, this is POOR.
SP
Simone P's updateReviewer Update
27 May 2024, 07:46No response to my complaint.
Can someone explain to me WHY WE ARE DISCONNECTED AGAIN TODAY??? WE WERE DISCONNECTED FRIDAY AFTER I CALLED AND WAS ON A CALL FOR 32 MINS I WAS TOLD WE ARE RECONNECTED. TODAY WE ARE DISCONNECTED AGAIN YET R1000 WAS PAID ON THE 18 MAY. I HAVE SAID 5 TIMES WE NO LONGER USE DECODERS SINCE LAST YEAR WE STREAM ON BOTH TVS. UPDATE THIS ON YOUR SIDE CREDIT MY ACCOUNT FOR THE MONTHS I HAVE BEEN PAYING FOR SOMETHING I DON'T HAVE. SORT THIS OUT TODAY OR REFUND ME MY MONEY. I HAVE LOGGED A HELLO PETER COMPLAINT. THIS IS UNACCEPTABLE. SORT THIS OUT TODAY OR REFUND ME.
Can someone explain to me WHY WE ARE DISCONNECTED AGAIN TODAY??? WE WERE DISCONNECTED FRIDAY AFTER I CALLED AND WAS ON A CALL FOR 32 MINS I WAS TOLD WE ARE RECONNECTED. TODAY WE ARE DISCONNECTED AGAIN YET R1000 WAS PAID ON THE 18 MAY. I HAVE SAID 5 TIMES WE NO LONGER USE DECODERS SINCE LAST YEAR WE STREAM ON BOTH TVS. UPDATE THIS ON YOUR SIDE CREDIT MY ACCOUNT FOR THE MONTHS I HAVE BEEN PAYING FOR SOMETHING I DON'T HAVE. SORT THIS OUT TODAY OR REFUND ME MY MONEY. I HAVE LOGGED A HELLO PETER COMPLAINT. THIS IS UNACCEPTABLE. SORT THIS OUT TODAY OR REFUND ME.
SP
Simone P's update27 May 2024, 07:46
Reviewer Update
No response to my complaint.
Can someone explain to me WHY WE ARE DISCONNECTED AGAIN TODAY??? WE WERE DISCONNECTED FRIDAY AFTER I CALLED AND WAS ON A CALL FOR 32 MINS I WAS TOLD WE ARE RECONNECTED. TODAY WE ARE DISCONNECTED AGAIN YET R1000 WAS PAID ON THE 18 MAY. I HAVE SAID 5 TIMES WE NO LONGER USE DECODERS SINCE LAST YEAR WE STREAM ON BOTH TVS. UPDATE THIS ON YOUR SIDE CREDIT MY ACCOUNT FOR THE MONTHS I HAVE BEEN PAYING FOR SOMETHING I DON'T HAVE. SORT THIS OUT TODAY OR REFUND ME MY MONEY. I HAVE LOGGED A HELLO PETER COMPLAINT. THIS IS UNACCEPTABLE. SORT THIS OUT TODAY OR REFUND ME.
Can someone explain to me WHY WE ARE DISCONNECTED AGAIN TODAY??? WE WERE DISCONNECTED FRIDAY AFTER I CALLED AND WAS ON A CALL FOR 32 MINS I WAS TOLD WE ARE RECONNECTED. TODAY WE ARE DISCONNECTED AGAIN YET R1000 WAS PAID ON THE 18 MAY. I HAVE SAID 5 TIMES WE NO LONGER USE DECODERS SINCE LAST YEAR WE STREAM ON BOTH TVS. UPDATE THIS ON YOUR SIDE CREDIT MY ACCOUNT FOR THE MONTHS I HAVE BEEN PAYING FOR SOMETHING I DON'T HAVE. SORT THIS OUT TODAY OR REFUND ME MY MONEY. I HAVE LOGGED A HELLO PETER COMPLAINT. THIS IS UNACCEPTABLE. SORT THIS OUT TODAY OR REFUND ME.