Disturbing

Hi everyone,

Geez what a trash experience with DSTV call centre.

I call in the morning looking for a Team leader as I’m still waiting for my refund.

I called in last week Wednesday and spoke with a customer recovery agent regarding my refund.

I called in this morning because FYI none of the Team leaders I called followed up with me.

I received another call later in the day, after my call which lead nowhere since that agent couldn’t help.

That call someone asked me for the tracking order I received early October 2024.

The agent told me she needed the tracking number so she can cancel my delivery.

So you are telling me since Wednesday nothing happened? You telling me if I didn’t call in and remind your lazy team that they need to attend assist with refund.

I called in again and an agent transferred me to a Team leader who was unable to assist me. I don’t know why an agent would transfer me to an agent who can’t assist.

Worst of all remember when I said I called 8:15am, the Team leaders who can assist me apparently left office 16:15 and the info was only presented just before her shift ended.

I’m very close to taking DSTV to small court claims. They have given the worst service I have ever experienced.

Whoever from DSTV sees this please do not comment below you want to help. This is my 3 or 4th complaint on Hello Pieter. I have provided ticket reference’s and account details as requested in previous complaints. Yet no one , none of you want to help.

Even your team leaders and managers are totally fine with keeping clients in the dark for months. Also your team doesn’t complying with your own terms and conditions. Also you put a call center number on your website but they can basically only help with subscriptions issues. Any other queries or purchases made on your website then you as a client is *****ed.