Distasteful Service

I don't even know what sort of ****ery we pay for here but I'm suck and tired of DSTV...as I'm typing this I'm actually being placed on hold for s query that I spoke to 3 different advisors about one query and it's not solved...the question is that why is the self service and call center so different in payment amount..

Why must we be ******ed money for a service that doesn't deliver in viewing we just do it for our oldies but we are advised to just pay this nonsense to get disconnected on the account and our calls and nobody calls back or emails..