NG
Nompumelelo G
1 reviews | Active since Aug 2020
17 Feb 2021, 12:22
Disservice
I am having a problem with my decoder that has a *******ed hard drive. I went to their office in Atteridgeville last week on the 11/02 and they could not help because they were offline and they are still offline today the 17/02. Then the question is what is the point of having an office if you cannot offer a service. My decoder is still not working till today.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
17 Feb 2021, 13:02Hi Nompumelelo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply17 Feb 2021, 13:02
Official
Hi Nompumelelo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
NG
Nompumelelo G's updateReviewer Update
18 Feb 2021, 13:51I went to the Atteridgeville office again just 20 minutes ago and guess what I was told that they are offline again and my problem is their lack of customer service. Why is this office still supposedly open if they are unable to offer us service for a full week now? I'm beyond ****ed now where I'm paying for a service that I'm not benefiting from. Is Multichoice going to refund me for the days I paid for a service that I am not enjoying?
NG
Nompumelelo G's update18 Feb 2021, 13:51
Reviewer Update
I went to the Atteridgeville office again just 20 minutes ago and guess what I was told that they are offline again and my problem is their lack of customer service. Why is this office still supposedly open if they are unable to offer us service for a full week now? I'm beyond ****ed now where I'm paying for a service that I'm not benefiting from. Is Multichoice going to refund me for the days I paid for a service that I am not enjoying?
NG
Nompumelelo G's updateReviewer Update
23 Feb 2021, 09:45Good morning I waited for your call yesterday that did not come and note that Iam expecting that promised refund for the 7days that I did not enjoy the explorer services on my decoder.
I will be waiting to hear from you as promised.
I will be waiting to hear from you as promised.
NG
Nompumelelo G's update23 Feb 2021, 09:45
Reviewer Update
Good morning I waited for your call yesterday that did not come and note that Iam expecting that promised refund for the 7days that I did not enjoy the explorer services on my decoder.
I will be waiting to hear from you as promised.
I will be waiting to hear from you as promised.