dissatisfied with how this matter has been handled

I am a loyal dstv customer I have never been late with a payment ever, I usually pay well in advance but for the month of April I paid my dstv in full and my box office in full long before the due date.<br> But then the beginning of may arrives and I get a notification that multichoice has debited my account of R108.00 for box office so naturally I checked my dstv transaction history on line to see why this was, according to your companies capturing I had paid both R779 and R 108 to my dstv subscription which cannot be possible as they are both loaded as separate beneficiaries on my account. My now once perfect credit rating has been flattened as my bank account was in the red and my box office account was now showing as unpaid due to insufficient funds in my account and the funds were returned.<br> I then called in to customer care wishing to have this problem dealt with immediately the consultant then allocated the R108 to my box office account clearing the arrears but to my horror my account has been hit again with bank charges for the bounced funds multichoice wrongfully attempted to debit from my account my account is now even further in the red and my credit name has now ruined.