Dissatisfied with DSTV Customer Service

DSTV has for the past month blocking my services. I have to call and spend a average of 15-20 minutes on the phone only to have my service cut again. I asked them to debit the account a month ago already and even that took some calls, eventually they captured the details and sent a confirmation sms saying they will debit on the 5th of September, which they didn't. Called them over and over to ask why they had not debited, services were cut obviously, This has happened for the past month and every consultant promises they will sort it out and reconnect or say they will debit on that day. I have requested recording and still nothing has been done. I am currently sitting without any service. The last agent told me to pay cash, when I call they tell me my services are active. DSTV please sort this thing out! I am tired of making calls and this is not resolved. Come with a resolution that is NOT a cash payment. Also when I opted for the explora and it was installed, your guys did not leave the switch for me or cables so I can not connect to the communal dish because they left with that switch. Agents keep asking me for he installer numbers I do not have, the last one said they would track it, I am still waiting.