GA
Gailine A

1 reviews | Active since Nov 2017

04 Jul 2021, 20:27

Dissatisfied with DSTV

I'm fed up I app**** for price lock the consultant that sold the contract to us 1st the dstv account was on my husband's name due the fact that he use my bank acc2she advise us to use my name for the account fine we agreed secondly she said she will change the current HD onto my name and this will be 1 account I keep on calling call center they send me from pillar to post after that 1 of the team leaders said he will call me back until today I called again consultants said they will escalate the problem after that I called again they gave the price lock sms number still nothing the price lock contract was sold to us without being told to pay pro rata payment she only said 899 will go off on debit order on 15th July now my account is disconnected if they can't sort out the problem they must come and collect the explora as soon as possible dstv is a money making scheme selling things with false advertising The service has really been bad

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Jul 2021, 22:02
Official
Hi  Gailine, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 

Best regards,

GA
Gailine A's update04 Jul 2021, 22:03
Reviewer Update
I keep on getting that promises we will get back to you until today nothing poor service