Dissatisfied With Customer care Service

I Called in to customer services at 18:45pm on the 26.08.15 and advised a consultant named roxy my walka 7 had a e19-4 service error and asked for it to be reset...this consultant was very inefficient and kept telling me the systems are slow..i was advised there is nothing they can do to reset the error as an amount of R99.00 was owing for the services...i advised that as i have a standing debit order for all services this shouldnt happen.i asked for the supervisor i was told she is gone off.i asked for another supervisor llewelyn tselani who advised this shouldnt happen and that my services will be up and running in 30min and will call me to notify me within 30min..the call lasted 37min 48sec from my cellphone...which is unacceptable..up until now no call from dstv regarding the above matter..i have 2 full bouquets a explorer and 2 walkas through dstv...i have a good mind of cancelling all services right now