Dissatisfied Service

I am very disappointed with the service I am currently get from your Multichoice office in Cape Town N1 City.

Firstly I was on the phone trying to get thru to speak to a consultant but your voice operating system does not give you the option to speak to an consultant after 10min of struggling I tried again and currently I am speaking to an consultant but she place me on hold for 26min now already as she had to speak to her team leader/supervisor about my query.

I received a text message on the 29th November 2019 stating that I have to pay my account before the 12th of February and the amount indicated on the text is R90. Before I could make the payment this morning I received a text message that I have to pay R140 to have my service reconnected.

Please tell me is this my problem that you gave me the wrong information and now when I am want to make payment it’s a whole problem to make payment of R90.00.

I have emailed helpdesk pictures of the text messages i received.