1 reviews | Active since Jun 2016
Dissatisfied Fed Up Customer!!
<p>I made a payment for my DSTV subscription on the 07th of March 2016 and my services got disconnected - when i called to enquire why they were disconnected i was told that my payment wasnt reflecting. I sent through all the necessary proof of payments and my services kept on being disconnected for a couple of days thereafter.</p> <p> </p> <p>3 months later (08 June 2016) my services got disconnected yet again and im told its because March's payment is not reflecting and that i owe an amount of R515.03!! How is that possible when i paid in the month of March. Why am i being charged for reconnection fees when its not even my fault that you guys keep disconnecting my services? I swear this is getting irritating cause even when i try getting assistance via your twitter account no one bothers to attend to my queries. Im tired of being told that i need to email my proof of payment to ***, *** and *** everytime that i call in....please sort this out ASAP!!</p>
Good day Miss Mthembu
Your DStv service is activated on your account, however your payment for March 2016 was unpaid by your bank .
Please forward us a copy of your March 2016 bank statement to date in order for us to assist you accordingly.
Regards
Rupert
Best regards,
Good day Miss Mthembu
Your DStv service is activated on your account, however your payment for March 2016 was unpaid by your bank .
Please forward us a copy of your March 2016 bank statement to date in order for us to assist you accordingly.
Regards
Rupert
Best regards,
Hi Rupert
Ive been sending my bank statements and proof of payment for March. I cant go to the bank and ask for the latest bank statement cause i get charged R13 per page whenever i print a statement. When i spoke to a consultant on Wednesday and she said she attached the documents to my profile please check there.
Hi Rupert
Ive been sending my bank statements and proof of payment for March. I cant go to the bank and ask for the latest bank statement cause i get charged R13 per page whenever i print a statement. When i spoke to a consultant on Wednesday and she said she attached the documents to my profile please check there.
Dear Khanya Mthembu
Please accept our sincere apologies for the inconvenience caused.
Upon checking your account, we verify that your debit order of R711.05 for the 26th of March was returned unpaid.
The statement that you have sent us has transactions ending on the 11th of March hence we are requesting you send us a statement with transactions for the entire month of March to date. Kindly refer your personal email for more information.
Further to update your account, please make a payment of R515.03 as soon as possible in order to stay connected.
Should you have further questions, please do not hesitate to contact us.
Regards
Elna
Best regards,
Dear Khanya Mthembu
Please accept our sincere apologies for the inconvenience caused.
Upon checking your account, we verify that your debit order of R711.05 for the 26th of March was returned unpaid.
The statement that you have sent us has transactions ending on the 11th of March hence we are requesting you send us a statement with transactions for the entire month of March to date. Kindly refer your personal email for more information.
Further to update your account, please make a payment of R515.03 as soon as possible in order to stay connected.
Should you have further questions, please do not hesitate to contact us.
Regards
Elna
Best regards,
Hi Elna
RE: **********
My account has been suspended yet after i made a payment of R445 on the 29th of June.
I still havent received any feedback with regards to the previous enquiry and its really frustrating that you guys keep suspending my account and then tell me that you cant reconnect my account due to your guys' business rules.
Please assist with this ASAP!!
Hi Elna
RE: **********
My account has been suspended yet after i made a payment of R445 on the 29th of June.
I still havent received any feedback with regards to the previous enquiry and its really frustrating that you guys keep suspending my account and then tell me that you cant reconnect my account due to your guys' business rules.
Please assist with this ASAP!!
Dear Ms Mthembu
Please be aware that we need the bank statement reflecting the transactions for the month full of March 2016. This will enable our finance team to conduct an investigation regarding your payment query.
According to our records, you have been assisted and the service is reconnected.
Please send us the required information to avoid the disconnection of service.
Thank you for taking your time to contact us.
Kind regards
Dinah
Best regards,
Dear Ms Mthembu
Please be aware that we need the bank statement reflecting the transactions for the month full of March 2016. This will enable our finance team to conduct an investigation regarding your payment query.
According to our records, you have been assisted and the service is reconnected.
Please send us the required information to avoid the disconnection of service.
Thank you for taking your time to contact us.
Kind regards
Dinah
Best regards,
Ive already sent the required documents on the 10th of June 2016.
I sent them to this email **********
Ive already sent the required documents on the 10th of June 2016.
I sent them to this email **********
Dear Ms Mthembu
Please re-confirm the email address you sent your proof of payment to.
Alternatively, please send us the case reference number you received when the bank statement was submitted.
Thank you for taking your time to contact us.
Regards
Dinah
Best regards,
Dear Ms Mthembu
Please re-confirm the email address you sent your proof of payment to.
Alternatively, please send us the case reference number you received when the bank statement was submitted.
Thank you for taking your time to contact us.
Regards
Dinah
Best regards,
The reference number is **********
The reference number is **********
Reference number is ***
Email address: ***
Reference number is ***
Email address: ***
Dear Ms Mthembu
We were able to trace your bank statement and referred them to our finance team for further investigation.
Feedback will be provided to you once received.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
Dear Ms Mthembu
We were able to trace your bank statement and referred them to our finance team for further investigation.
Feedback will be provided to you once received.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
Dear Ms Mthembu
Thank you for your patience whilst we resolved your query.
As per the feedback received from our finance team, your debit order deduction was not successful. We did not receive your payment on 26 March 2016, hence the debit order came back unpaid on 29 March 2016.
For this reason, your account has to be paid an overdue balance of R449.25 immediately.
Kind regards
Dinah
Best regards,
Dear Ms Mthembu
Thank you for your patience whilst we resolved your query.
As per the feedback received from our finance team, your debit order deduction was not successful. We did not receive your payment on 26 March 2016, hence the debit order came back unpaid on 29 March 2016.
For this reason, your account has to be paid an overdue balance of R449.25 immediately.
Kind regards
Dinah
Best regards,
Have you taken into the account that the R320 that was paid in March that doesnt reflect on your side?
On the 4th of April i paid R260.
On the 29th of April i paid R320.
On the 26th of May i paid R370.
So how do i owe you guys when i paid every month and i was told that the reconnection fees would be reversed?
Have you taken into the account that the R320 that was paid in March that doesnt reflect on your side?
On the 4th of April i paid R260.
On the 29th of April i paid R320.
On the 26th of May i paid R370.
So how do i owe you guys when i paid every month and i was told that the reconnection fees would be reversed?