1 reviews | Active since Jun 2015
Dissatisfied dstv customer
I have been a client of multichoice since 2013, however i enquired today as to why I have been debited this month (15 Oct) for the amount of R902.00 whereas I've been a cash paying customer since I ended my price lock contract in Feb 2018. I made a cash payment this morning of R900.00 of which I've been doing for the past year on the 15th of every month. (I emailed proof of payment to ***) I called the call centre at *** after being more then 1 hour on the line I could not be assisted by 3 call centre agents. So my question is that who authorized a debit payment and why was I debited this month. I've paid my account via eft just as I done in the past with no additional debit orders.
I need my account to be reimbursed as I have been billed double the amount. A Very Dissatisfied Customer!!
I gave it 30mins and called back... finally I spoke to a call centre agent by the name Susan Nxele (Port Elizabeth branch, Newton Park) of which she assisted me within minutes! I want to thank her for her service and pleasant & professional manner in which she assisted me.
I'm looking forward to my account will being reversed within the next 24hrs.
I gave it 30mins and called back... finally I spoke to a call centre agent by the name Susan Nxele (Port Elizabeth branch, Newton Park) of which she assisted me within minutes! I want to thank her for her service and pleasant & professional manner in which she assisted me.
I'm looking forward to my account will being reversed within the next 24hrs.