AM
Aretha M
1 reviews | Active since Aug 2020
16 Aug 2020, 20:10
Dissatisfied
I am very frustrated and disappointed with Multichoice. I have an error message (E102-29) and it cannot be cleared on their WhatsApp platform or even their App. I have been calling their call centre through out the day only to find myself holding on forever while listening to their automated answering machine. I have been holding on and on till I have finally run out of airtime. This is truly poor service and unfair because I have paid for a service that I cannot use. I have spent the day without using any of my PVR functionalities. This is sad and I am very dissapointed.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
16 Aug 2020, 21:03Hi Aretha Motaung,
We acknowledge receiving your complaint and we will be attending to it. We are temporarily offline due to system maintenance, and feedback will be delayed. We appreciate your understanding and patience.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we will be attending to it. We are temporarily offline due to system maintenance, and feedback will be delayed. We appreciate your understanding and patience.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply16 Aug 2020, 21:03
Official
Hi Aretha Motaung,
We acknowledge receiving your complaint and we will be attending to it. We are temporarily offline due to system maintenance, and feedback will be delayed. We appreciate your understanding and patience.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we will be attending to it. We are temporarily offline due to system maintenance, and feedback will be delayed. We appreciate your understanding and patience.
Kind regards
DStv: Hello Peter Team
AM
Aretha M's updateReviewer Update
16 Aug 2020, 21:21Thank you Multichoice for the speedy response. I truly appreciate it.
AM
Aretha M's update16 Aug 2020, 21:21
Reviewer Update
Thank you Multichoice for the speedy response. I truly appreciate it.