LR
Linda R
1 reviews | Active since Jan 2020
02 May 2020, 14:20
Dissatisfied customer
I'm a dissatisfied customer, dstv charged me more this month R662 and my monthly subscription is R519. I couldn't make a payment on my billing date because my salary date has changed.We are in tough times our salaries have been cut because of the lockdown and dstv still want to rip us off. Please assist Hellopeter
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
02 May 2020, 14:30Hi Linda,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply02 May 2020, 14:30
Official
Hi Linda,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
LR
Linda R's updateReviewer Update
02 May 2020, 14:49My subscription is R399(compact) + R25 insurance so I need to pay R425
LR
Linda R's update02 May 2020, 14:49
Reviewer Update
My subscription is R399(compact) + R25 insurance so I need to pay R425
LR
Linda R's updateReviewer Update
02 May 2020, 18:151. I was only charged R25 for box office because 1st rental movie is for free.
2. I asked one of your agent to cancel the PVR functions for this month due to financial matters.
3. My salary date changed due to lockdown as we are not working and our salaries have been cut.
4. I changed my billing date to 31st so whatever amount that I accumulated after the 20th its not my problem as you were suppose to disconnect on the 20th.
5. Why are we charged for reconnection fee? Life has been tough financially after covid 19 and lockdown.
6. Do you care abour your customers? Please fix this mess as I want to pay my subscription R399 + R25 insurance + R25 box office.
2. I asked one of your agent to cancel the PVR functions for this month due to financial matters.
3. My salary date changed due to lockdown as we are not working and our salaries have been cut.
4. I changed my billing date to 31st so whatever amount that I accumulated after the 20th its not my problem as you were suppose to disconnect on the 20th.
5. Why are we charged for reconnection fee? Life has been tough financially after covid 19 and lockdown.
6. Do you care abour your customers? Please fix this mess as I want to pay my subscription R399 + R25 insurance + R25 box office.
LR
Linda R's update02 May 2020, 18:15
Reviewer Update
1. I was only charged R25 for box office because 1st rental movie is for free.
2. I asked one of your agent to cancel the PVR functions for this month due to financial matters.
3. My salary date changed due to lockdown as we are not working and our salaries have been cut.
4. I changed my billing date to 31st so whatever amount that I accumulated after the 20th its not my problem as you were suppose to disconnect on the 20th.
5. Why are we charged for reconnection fee? Life has been tough financially after covid 19 and lockdown.
6. Do you care abour your customers? Please fix this mess as I want to pay my subscription R399 + R25 insurance + R25 box office.
2. I asked one of your agent to cancel the PVR functions for this month due to financial matters.
3. My salary date changed due to lockdown as we are not working and our salaries have been cut.
4. I changed my billing date to 31st so whatever amount that I accumulated after the 20th its not my problem as you were suppose to disconnect on the 20th.
5. Why are we charged for reconnection fee? Life has been tough financially after covid 19 and lockdown.
6. Do you care abour your customers? Please fix this mess as I want to pay my subscription R399 + R25 insurance + R25 box office.