Dissatisfied customer. Bad customer service

I have been paying my dstv account via my banking app for years without any hassle, until recently. Last month (June month end) I paid my account using my usual banking app paying for July, next thing they haven't received my payment and they blocked my subscription. I called them to sort out the problem and after a very long time of holding, I got through to a consultant who assisted with reactivating my subscription.This was after I had to resend the proof of payment 3 times. Fast forward to month end July I use their Whatsapp chanel to check my balance it said I owed R1 295.75, I had to call again only to find out that the payment I made for July wasn't allocated and there had been some additional services that I had subscribed too, which I had obviously not done but it was done by the agent who assisted with the June payment issue .The agent assisting this time said they will remove all the charges that I didn't sign up for and I'll be able to pay by Monday the 1st. Monday the 1st I still can't pay because now I owe R900.18, meaning the subscription fee for June was never corrected or whatever they do to balance the account. It's the 03rd of August and I call again, agent says give us an hour your issue will be resolved An hour later issue is still not resolved. Dstv please man, you can do better.