Dissatisfied customer

Good day, this is my second complaint in a month, I am really annoyed with the service from multichoice, I have complained to them on the 11th of July about not having access to my Disney plus that I am paying for and on the 11th of August it won't allow me access again, will this be happening every month? It's frustrating that when I try to login, it kicks me out again asking me to subscribe.