Dissatisfied customer

I paid an amount of R340 in November 2024 due to an issue caused by dstv staff as they disconnected my services incorrectly. I have been trying to get my refund ever since. I spoke to so.many consultant including a manager, and was promised my refund but to date no refund received. Everytime you call they want my documents but I sent all the documents ao many times. Totally *********** consultants cause one will say they have the documents and other will say they can not find my documents. How did they reconnect me if they did not receive my payment.