Dissatisfied Customer

On the 04-06-2021, I made payment of R 305.00 for my dstv monthly installment and from last week Tuesday the decoder just turned off and for some reason its not turning back on. I have tried to contact the dstv customer line including visiting my nearest branch which is Marble Hall and til date I have received any sort of assistance nor clarity as to what happened with my decoder. At the Marble Hall branch I was advised that they do not have the resources to assist me and that I have to travel all the way from Limpopo to Pretoria to have my decoder sorted out. I honestly do not understand what is the purpose of having a branch if each time when we have issues we have to be referred elsewhere. Therefore, I would like for someone from Multichoice to make contact and assist me in this regard to have my decoder issue resolved and for a month of service without having to be billed as I made payment for the month of June 2021 without even watching what I have paid for. I expect this to be resolved within 48 hours without having me to spend more money traveling out areas I’m not even aware of just for a simple thing that can be sorted and sourced out at a branch.

Kind Regards