Dissatisfied Customer

We have been loyal customers for the past +20 years. During this time we have been dedicated & never ever defaulted with any instalments. The most recent interaction with your consultants have been unprofessional and unacceptable. On Sunday I was informed that Disney would be part of our current package. Today I called you thrice in relation to this. 1st call at 10:15 was helped by an irritated consultant. Called back assisted with Showmax activation. Told we may qualify for a discount on Disney based on length of subscription & whether we had it in the past. Upon activation I was told that we didn’t qualify. When I asked to speak to a senior I was told that nobody in the CC has the power to make any decision in this regard. I was told that I need to email my complaint through. I called the call centre again, was put on hold for 21 min & the call was dropped. We’ve never ever had to log an issue before. My very first request and I’m terribly disappointed with the service from you. I’m hoping that I will get the attention and service I deserve.