Dissatisfied customer

<p>Today I am very unimpressed with DSTV services. I have been a loyal paying customer for almost 12 years, and have always been in credit!! I am moving out of the country and phoned the call centre today to deactivate my account for a couple of weeks while I move outside South Africa. The first call lady I spoke to wasn't at all helpfully or friendly. I explained my situation and advised her that once I have settled and my furniture arrive at its location I will reactivate my dstv, my explora is currently in a container going to be shipped in a view days. She advised me that I cannot deactivate my account because my billing is on the 28th and today is the 31st. I explained I still watched TV up until the 31st, moving day and I wasn't aware of any policy saying that I have to switch off on the 28th of August, as the last day is usually the 31st of the month, and that is when billing should run, from the first to the last. I will not pay for a extra full month if I am not able to even watch TV. How do you expect your customers to pay for something they are not going to use? She didn't even try to assist, she was just plain ugly I asked to speak to a Manager and she just immediately played music and left me hanging for almost 30 minutes. I phoned again and asked to speak to a Manager this guy was even worst than the first, just don't care if you have been a loyal client. Well DSTV I will not be paying for the month, I will not get ****** by greedy companies that only care more about money than assisting a client. I am done I will not reactivate my account and I will simply stream, download and buy anywhere else accept from DSTV. </p>