cM
charity M
1 reviews | Active since Aug 2018
29 Aug 2018, 09:01
Dissatisfied Customer
Please can you assist, on the 20th I had called to change my DSTV package to Compact plus for two weeks and Lunga telephonically confirm that I will be charged a prorate rate of R115.00 on top of my normal premium. To my surprise Tesday when I attempted to make payment it reflected that I need to pay R660.00 how is this so?
Yesterday i called and I spoke to Tami whom reverted back my account to access and advised that i should make payment of R219 which i did.
To my surprise when I got home the channels had been reduced so in conclusion I payed R119 for one week not for two weeks as per my initial arrangement with Lunga. I would like proper clarity regarding this???????????????????
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
29 Aug 2018, 14:43Dear Charity Mbhele
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply29 Aug 2018, 14:43
Official
Dear Charity Mbhele
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
29 Aug 2018, 21:28Good day Charity
Thank you for sending us your query.
According to our records, you were billed pro rata balance of R119.49. This was to cover your viewing from 20 to 27 August 2018 for the Compact plus service.
As the payment date for your DStv account is on 28th of every month. R99.00 was charged for the Access package, to cover your viewing from 28 August to 27 September 2018.
Adding both balances - (R119.49) + (R99.00) = R218.49, hence you had to pay R219.00.
The charges reflecting in the account are correct.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply29 Aug 2018, 21:28
Official
Good day Charity
Thank you for sending us your query.
According to our records, you were billed pro rata balance of R119.49. This was to cover your viewing from 20 to 27 August 2018 for the Compact plus service.
As the payment date for your DStv account is on 28th of every month. R99.00 was charged for the Access package, to cover your viewing from 28 August to 27 September 2018.
Adding both balances - (R119.49) + (R99.00) = R218.49, hence you had to pay R219.00.
The charges reflecting in the account are correct.
Kind regards
Dinah
Best regards,
cM
charity M's updateReviewer Update
30 Aug 2018, 09:03Morning Dinah,
Noted, but your agent has advised that it will be till the last day of the month. Feel free to pull call recording, if this was so then i would have bothered hence it defeats my initial purpose of increasing the package specifically for two weeks.
Regards
Unhappy customer.
cM
charity M's update30 Aug 2018, 09:03
Reviewer Update
Morning Dinah,
Noted, but your agent has advised that it will be till the last day of the month. Feel free to pull call recording, if this was so then i would have bothered hence it defeats my initial purpose of increasing the package specifically for two weeks.
Regards
Unhappy customer.