Dissatisfied Customer

I opted to take up an Internet contract with DSTV and I struggled for almost a month to get everything sorted. I would phone and 1 agent would tell me I can and then the call cuts nobody phones back, when u call them again someone else answers the phone and tells me that I cannot take out the contract because of my DSTV plan. I eventually was assisted by a guy named Nhlanhla about a week ago. Now my router just went off and I had to drive to Randburg DSTV for them to see what the issue is, only to discover that my router still shows pending to be delivered to me and enabled and because of this they cannot assist me, I now have to wait another 3days for this to be sorted and am still required to drive all the way to Randburg again to pick up the router once they've resolved their internal issues.