Dissatisfied Client

Since MutiChoice has gone over to a new system from August 2015, my account is in a mess and I have been trying to resolve this since.My services have been disconnected every month to date.There is 3 X residential accounts linked to my physical address.Every time my service gets disconnected I have to phone Multi Choice to ask them to reconnected my service and I also ask them the reason for disconnection and that is due to non payment from my side, and after explaining to the consultant that I have made payment and on what date I have made payment and the amount then the consultant looks on the Multi Choice system and my monies have not been allocated to the correct account.Every consultant that I have called in and spoken to was going to escalate to problem and to date the problem has not been resolved. I have proof of the names of the consultants and the reference no when I have called in.I know all calls are being recorded at Multi Choice.My services have once been disconnected on the 02/03/2016.I am not sure if the staff at Multi Choice are swamped with the queries that they are receiving or that are being escalated to the relevant depts.I have never not paid my account.