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Nomthandazo N
1 reviews | Active since Oct 2015
08 May 2018, 18:35
Dissatisfied client
My services keep on getting disconnected even though my account has been paid and I have to akways call and spend forever on the phone with their *********** customer service people. I spoke to a Philadelphia this evening and she was very rude
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
09 May 2018, 08:10Dear Nomthandazo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 May 2018, 08:10
Official
Dear Nomthandazo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
16 May 2018, 09:48Good day Nomthandazo
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our records indicate that you have been assisted by one of our consultants that explained the billing on your account and advised that you have two active subscriptions on your account and the amount paid was inefficient to cover subscription for both decoders.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply16 May 2018, 09:48
Official
Good day Nomthandazo
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our records indicate that you have been assisted by one of our consultants that explained the billing on your account and advised that you have two active subscriptions on your account and the amount paid was inefficient to cover subscription for both decoders.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,