DISSATISFIED AND UNHAPPY

<p>Yesterday (23/11/2016) i tried to swicth on my t.v to watch a programme. The decoder couldn't get the signal as i thought it's still searching only to find that there seems to be a problem with the decoder. The light was orange in the middle and red and green lights were coming on and off. This has been running from 17:21 until 18:03 where I felt I must call Multichoice.</p> <p>i called Multichoice at 18:05 until 18:20 with no resolution. I spoke to Phumla (Call Centre Consultant) and she advised what I must do and all her suggestions were exhausted until she advised me that i need to go to any Multichoicfe walk in centre. I blatantly refused as I don't understand why do i have to get there as I don't see any fault on my side then she told me that my decoder is an old version which I failed to undersatnd as my decoder was bought on the 15th December 2013 and installed around the 21st of the same month. What made me more angry was the fact that I've never skipped any payment and always pay on time.</p> <p>I refused to personally take it to Multichoice based on the reason that there should be technicians dealing with such problems if there is any on my decoder and gave her the example oF Eskom that if you have a fault Eskom technicians come to service that without any charge as I'm using their product yet Multichoice is charging us.</p> <p> I then requested her to suspend my service as I'm not going to watch it until it's fixed then I will call them to restore it when fixed.. She then told me that she can't suspend it but can only suspend it on th 15th December 2016. What make me more angry is that I've already paid for this month and only used it for 8 days and that means I'm paying for a service that's not being rendered.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>