Dissatisfied!!!!!

I am extremely dissatisfied with multichoice

I have had my own dstv account for a about 4 months now

The first issue I had whenever I make a payment the payment would automatically go into my payment plan account I was told by a consultant that "Sorry Ma'am but you will have to call in every month so we can do an inter account transfer" what an inconvenience already paying so much for DSTV now I have to use my own time and money to resolve an issue that was caused by them 2. My PVR functionality gets disconnected during the month and I would have made a full payment the previous pay date and I am told about pro rata something all I want is a service that I am paying for 3. I made an extra payment the same way I do for myself and my mother my services got disconnected and when I call it am told the account is incorrect how is the account incorrect if I have loaded multichoice as a bank approved beneficiary and how would the account number be incorrect if I made a payment the previous month

I called my bank they confirmed the money did indeed go out but no one knows where the money is I am sitting with a screen that has an E16 and R450 lost

I am so unhappy with DSTV....I need to recover my funds someone needs to know where the money went