Dissatisfied

I made two payments in my Dstv account, one payment reflected and the other one is not reflecting , i was told to provide pop and i did, i was told the query is escalated to central finance, yet my services remain disconnected, when they do reconnect , they disconnect every second day and I’m advised that I’m liable for the reconnection fee, i ask myself how is that possible when i made the payment on time

Today i called the call centre, the agent put me on hold for more than 17 min, i don’t know how is that good customer service

My mother is still without Dstv and i have paid with my hard earned money