Dissatisfaction with Dstv service

I paid my Dstv compact on the 16/02/2021, i have been owing R407.00 and I didn't pay on time so they disconnected me. On the 16th I paid R422.00 on separate transactions 1st i made R399 and later made R23.00. To my surprise I still was not connected, i called them the whole day on the 17th, without any solution to the problem, they kept telling me its not appearing on the system. I was advised to forward the proof of payment to ***, never told what proof of payment was i suppose to forward, i took a screenshot of the transactions made on my Banking app and forwarded them. I called again shortly after that. Nokulunga, a consultant I spoke to after I sent the screenshot told me that they don't take screenshots and bank statements as the proof of payment and advised me to go to the bank and ask for a proof of payment. When I got to the bank I was told that the proof of payment will only display the last transaction made on my Bank account which is R23.00. As i write this my money is got, my tv is still not playing. Be warned South Africa, i never thought Dstv Multichoice can do such things. I'm so disappointed in them.