Dissatified Paying Customer

I have raised this matter with Multi choice through Hello Peter before and was promised that I will not experience it again, yet here I am again with the same problem and this is now the 3rd month in a row. On the 05/06/2018 at 1:07p.m. I called the call centre and spoke to an agent by the name of Percival in Nompindumo Ndou's team who was so uniformed at his job that I felt it was huge waste of my time speaking with him. He insisted on assisting which was funny because he was of no assistance at all and kept blaming the problem on me that my subscription was suspended even though I has made payment and was receiving an E-16 error. He eventually transferred me to his manager eventually after I insisted as the call was now unbearably long. I spoke to Nompindumo Ndou and raised my concern that I had signed up for a debit order and to date no debit order has gone off my account. She promised me on that call reference : ********** 7I48 that the next debit order will go off on the 25/06/2018. today is the 25/06/2018 and no debit order has gone off. I then asked her to send me an e-mail confirming this as I was promised numerous times before that my debit order will go off the next month but never does. She flat out refused to do this and told me she was escalating for a " correspondence department " to send me this letter. I found it strange that she refused to assist me even though I expressed to her my reasons for the distrust in the service or any words from the Multi choice call centre. She could not care any less, even when I told her that her I was not happy with her service as a paying client. To say the least, this is yet another 1 of many broken promises to me from Multi choice as I still am waiting on this mysterious letter. I am extremely disappointed and appalled at the service I have been receiving from your organisation entirely. I would not subscribe to multi choice any longer if you had a competitor.