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sadia E

1 reviews | Active since Oct 2016

11 Aug 2017, 12:31

Dissappointed with your customer call centre....**********

<p>On the evening of 8th Aug i phoned yor call centre about a E148- on my screen and there was no picture can your believe i sat on the phone for more than an hour on the phone my airtime ...the could not help me and told me i must go to a walk in service centre...omw ...its a public holiday and its closed ...phoned again to enquire about a centre that is possisbly open the gave me numbers to phone to no avail....another call to a technician that costed me R890 .00 later and the fact that there was nothing wron with my decoder so my question ..why do you phone the call centre and stay on the phone for hours and the cant help you ...its actually costing your as a customer more and my airtime ....the service is very bad for such a huge subcription of R929.00 a month ...i feel i've paid double this month on my account...i am so angry.......</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply11 Aug 2017, 12:38
Official

Dear Sadia

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv Hello Peter team

DStv (MultiChoice)
DStv (MultiChoice)'s reply11 Aug 2017, 14:19
Official

Good day Sadia

It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.

Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

We tried to contact you without any successes

Please advise if your problem has been resolve should your problem persist please advise us by return mail and we will assist you accordingly.

Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert