ZD
Ziyanda D
1 reviews | Active since Mar 2010
09 Sept 2020, 21:30
Dissappointed with DSTV
I am so frustrated with DSTV. I have been a loyal customer for 13 years now.I downgraded early this month on their Whatsapp and paid for the service I was downgrading to. The message on my TV also showed the amount to pay as the downgrade.Now they are saying Whatsapp didnt downgrade the services, and even though I have sent proof to them, they still wont reconnect me.Three long calls and two e-mails later...nothing.Tonight I was on the phone for more than 20 min, and instead of getting help they hung up on me.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
09 Sept 2020, 22:24Hi Ziyanda,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Sept 2020, 22:24
Official
Hi Ziyanda,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
10 Sept 2020, 19:15Hi Ziyanda,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, please not that we have activated DStv Access and reconciled your account as the system did not execute your downgrade request.
Your DStv account is active and up to date.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, please not that we have activated DStv Access and reconciled your account as the system did not execute your downgrade request.
Your DStv account is active and up to date.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Sept 2020, 19:15
Official
Hi Ziyanda,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, please not that we have activated DStv Access and reconciled your account as the system did not execute your downgrade request.
Your DStv account is active and up to date.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, please not that we have activated DStv Access and reconciled your account as the system did not execute your downgrade request.
Your DStv account is active and up to date.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
11 Sept 2020, 16:07Help us improve, Ziyanda!
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Best regards,
DStv (MultiChoice)'s reply11 Sept 2020, 16:07
Official
Help us improve, Ziyanda!
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Best regards,