Dissapointing service.

I called Dstv price lock to arrange for price lock package on 18 June 2019, i was assisted by a lady who explains everything to me and we end up agreeing on the date of installation which was supposed to be on 22 June 2019, unfortunately it didn't happened as promised. I waited the whole day and even try to call. I wasted R60 airtime while waiting on the line listening to their machine. And no one bothered to call me. I even had to cancel some very serious appointments hoping they will come. I call them again on Monday morning 24 June 2019 and they told that a installer will be allocated for me of which I'm still waiting. They even told me that on their system it shows that the explora was delivered and as far as i know i didn't receive anything. As I'm writing this, I'm still waiting for their call which i don't know when it happen.