Dissapointing service

I'm so dissapointed with multichoice. I have paid on the 27th july 2022 and I used the same method I use every month. On the 3rd August they suspended my service saying payment not received as it was late afternoon I just paid again. The next morning I called ask what's happening they say my payment was not received I must email them the proof of payment which I did but nothing happened. I called again on the 11th August they said I must email again the proof of payment I did again but the issue still not resolved