Dissapointing Multichoice Services

Been a mutlichoice customer for many years. Finally I decided to downgrade my premium package this month. I've paid for the new package and contacted Multichoice to downgrade my package. This downgrade never occurred and all what the call centre agents say is that my account is pending and there is nothing that they can do I must just wait till it works. Been phoning multichannel for 3 days now every call us about 30 minutes long without success. So I've paid my account but I cannot view anything. This will be the end of my relationship with Multichoice. Poor poor poor