Dissapointing customer service at DSTV

In passed 2 weeks I have spend airtime of about 240 calling DSTV, everytime they say they are resolving my query one of my services from my package gets unsubsidized, if it's not showmax it's the whole package. I'm 2 weeks I had to eesubscribe 3 times to my package and today I requested pricelock instead all my packages were cancelled. When i call in they say they cant reconnect my services from their side. If the cant then who can? When I resubscribe I get charged reconnection fee. How does that work, is this how DSTV is doing business now, I hear people are leaving DSTV and opting for TV boxes, if this query is not attended to I am leaving DSTV for good also. It's so frustrating.