Dissapointing customer service

<p>On the evening of the 24th of Dec we rented the movie bad mom's thinking that we would get to watch it but we didn't get around to it. On Christmas morning when we wanted to watch the movie but the movie was not there any more. (Expired) We did not phone customer service thinking no one would be available because it's was Christmas (respect). Today I phoned and explained what happened and asked nicely if we can get another movie. I was told no you must pay again. So in other words our money was taken and nobody cares. This is what you get after being a client for so many years. I'm a very disappointed customer. It's not about the money it's just they could have met us half way. </p>