TJ
Tanja J
1 reviews | Active since Dec 2011
02 Feb 2016, 17:47
Dissapointed with DSTV
I tried to make arrangements on my dstv subscription to get it switched back on again and to debit from my account on the 15th of every month as i got a new job and thats when salaries are paid, the lady told me that my subscription will be off till the 15th when i make the payment!!! So now must sit 15days without dstv because you are ***********.<br> <br> I even advised the Call Centre Agent that I can arrange to make payment on Friday the 05 Feb'16, I was advised that she still could not assist me!!!
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
11 Feb 2016, 21:00Hello Mev. Joubert,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've tried to get hold of you on numerous occassions but no luck has prevailed, according to current records, your services are active, however, there is no debit-order currently loaded for you. So could you please call the Call-Centre on *** and request a debit-order to be loaded if need be.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Cecil
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've tried to get hold of you on numerous occassions but no luck has prevailed, according to current records, your services are active, however, there is no debit-order currently loaded for you. So could you please call the Call-Centre on *** and request a debit-order to be loaded if need be.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Cecil
Best regards,
DStv (MultiChoice)'s reply11 Feb 2016, 21:00
Official
Hello Mev. Joubert,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've tried to get hold of you on numerous occassions but no luck has prevailed, according to current records, your services are active, however, there is no debit-order currently loaded for you. So could you please call the Call-Centre on *** and request a debit-order to be loaded if need be.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Cecil
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've tried to get hold of you on numerous occassions but no luck has prevailed, according to current records, your services are active, however, there is no debit-order currently loaded for you. So could you please call the Call-Centre on *** and request a debit-order to be loaded if need be.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Cecil
Best regards,