Dissapointed to the last word

I called multi choice and I advised that my decoder is damaged and advised that I have no insurance of which I opted to install new one . While I was on the call I advised the consultant that the debit order must be moved to month end and he said they will be a pro rata invoice of which never had a problem of that I paid amount was somewhere 280 not sure about exact amount . Now my dstv suspended on the 20th my surprise paying via debit odrr last day of the month I already paid pro rata amount I am so dissapointed with you guys now we can't even access channel I cane back to u guys where there is so plenty to choose from there is Waka but I stayed with u guys . Ur service is very bad I'm dissapointed