Dissapointed to be treated like that

I saw a new package on dstv and wanted to switch over to it. We have been dstv customer for ages up until today that is. The consultant who phoned me was rude and kept telling me to speak to the account holder. The more i tried to tell her that he will authenticate himself and then whe will speak to me the more she said no. This has always been the way we have done it because he does not speak on the phone. The worse part is dstv gets their payment from me(the wifes) account! Will start looking at other options. Obviously they dont give a **** about doing business.