DISSAPOINTED ON HOW DSTV TREAT CLIENTS

Ive written numerous complaints to DSTV and they dont bother to answer my questions ignored my concerns. I want to know what DSTV will do for leaving us with no services from Friday the 27th Oct to Thursday 2 November. My time phoning the call centre for more than 2 hours. Driving and waiting for over an hour to the agent with no sucess. And your accredited installer who only came on the Monday after he was phoned early Friday Morning... only to realise this was a fault on the technical side and got nothing to do with the installation. Ive tried to check balance on the self help service app but its so deurmekaar with 2 plan. A residental and a payment plan? I need my answers questioned before history repeats itself with DSTV deducting double the montly fees as you did last month? I cant afford this happening again. Please I need this circus to be sorted out once and for all.