TM
TSHIDISO M

1 reviews | Active since Sept 2015

04 Sept 2015, 14:13

DISSAPOINTED *********** CONSULTANT

MCA is usually efficient and excellent with their service however today i'm disgusted and utterly dissapointed in the way a consultant by the name of ROXY JOSEPH handled my account. She called me to attempt to explain the billing on the account however due to her incompetence she battled. i advised to rather call me back once she has figured out the errors, i was advised that my account was on a credit and that recconnection fees will be reversed to my surprise she calls back with a different story and note hours later, I still have not recieved my statemnt despite numerous call requesting such and i have still not recived a call from their suipervisor LEBO. I ESCALATED MY REQUEST TO Keabetso MONTWEDI who did not send any emails as requested. I'VE NEVER AHTED DSTV as mucha i am now and cant wait for a competent competitor in t market- cusro nu- ***0 call ***- *********** rude and dowright a liability of a consulta- ROXANNE/ROXY JOSEPH

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Sept 2015, 16:48
Official
Hello tshidisOBLAC1,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team