DISSAPOINTED IN DSTV

I feel so frustrated and unhappy with DSTV. My father passed away 3 weeks ago so my mom had to downgrade to a smaller package due to one less income.

I've phoned on the 26th of August to request that the package be downgraded to the family package. The Lady explained to me the downgrade can only happen on the 1st and that I needed to pay a R442.97. I've asked her to break the amount down, as I know the package is only R265.00. She then said the extra money is for reconnection fee and for the few days that is left in August. I've asked again if that is the only amount that I needed to pay and she answered yes.

The DSTV was disconnected this morning and when I phoned the agent Komohelo Ref: *** i138 said to me that I needed to pay R297 because there was still money owed on the account. I explained to him that this can not be as I specifically asked the previous agent on the 26th of August if that was the only amount. I aslo requested that he go back to that recording and please listen. His response was even if he did go back to that recording I still need to pay the outstanding amount.

On the 26th the agent said to me that the only amount I needed to PAY was R442.97 for the downgraded package and the few days left of August.

I asking for assistance please because I'm getting no where with the agents.

I've just now phoned them again to ask for the statements and was holding for a total of 10min only to tell me that the system is slow and if I can phone back in 20min. I have then asked Sade ref 506 563 23 if I could speak to a manager while I wait and she said they are busy with other things and asked if they can phone me back. I again ask can I please speak to a manager and she responded with "all managers are in a meeting now."