DM
Denvon M
1 reviews | Active since Jul 2020
05 Nov 2020, 11:14
Dissapointed cust
Last year december i took out a 12month black friday contract deal for an explora,compact subscription,access fee,free delivery,wifi connector and installation included for the price of R499 a month.Wednesday( on the my dstv app i saw that my amount to pay is R599 due on the 26th november.i did phoned cust.care and the agent(spiwe) could not tell me as to why im paying 100 more as to the original contract agreement of 499 for 12months,im very dissapointed in the fact of the increased intallment and i was not inform about the increase nor the reason for increase,im thinking of cancelling my subscription and rather go for the streaming services such as netflix,hulu,amazon ect. Its also not the first time i had to spent alot on airtime to phone multichoice in regards to amounts due always showing incorrect,hope this can be resolved asap
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
05 Nov 2020, 12:04Hi Denvon,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Nov 2020, 12:04
Official
Hi Denvon,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 Nov 2020, 04:29Hi Denvon,
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service agent. We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
The last Price Lock discount will be app**** on the 26th of November 2020, like every other month. This means you will still be billed R499,00 on the 26th. Then from December the monthly subscription will be R399 for the DStv Compact package, and R100 for Xtra View and PVR functions. The total amount will be R599,00.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service agent. We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
The last Price Lock discount will be app**** on the 26th of November 2020, like every other month. This means you will still be billed R499,00 on the 26th. Then from December the monthly subscription will be R399 for the DStv Compact package, and R100 for Xtra View and PVR functions. The total amount will be R599,00.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply06 Nov 2020, 04:29
Official
Hi Denvon,
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service agent. We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
The last Price Lock discount will be app**** on the 26th of November 2020, like every other month. This means you will still be billed R499,00 on the 26th. Then from December the monthly subscription will be R399 for the DStv Compact package, and R100 for Xtra View and PVR functions. The total amount will be R599,00.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service agent. We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
The last Price Lock discount will be app**** on the 26th of November 2020, like every other month. This means you will still be billed R499,00 on the 26th. Then from December the monthly subscription will be R399 for the DStv Compact package, and R100 for Xtra View and PVR functions. The total amount will be R599,00.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DM
Denvon M's updateReviewer Update
06 Nov 2020, 20:34Now i understand where the 599 comes in thank you very much for that info
I still have a query as to the app showing me the 599 due 26th november,if u say im paying 499 why is the app showing 599 ,please rectify on the app or on my account,i have no problem paying 599 but only from december,its about the principle,hope u understand where im coming from,ive been with dstv for while now and stayed a loyal cust
I still have a query as to the app showing me the 599 due 26th november,if u say im paying 499 why is the app showing 599 ,please rectify on the app or on my account,i have no problem paying 599 but only from december,its about the principle,hope u understand where im coming from,ive been with dstv for while now and stayed a loyal cust
DM
Denvon M's update06 Nov 2020, 20:34
Reviewer Update
Now i understand where the 599 comes in thank you very much for that info
I still have a query as to the app showing me the 599 due 26th november,if u say im paying 499 why is the app showing 599 ,please rectify on the app or on my account,i have no problem paying 599 but only from december,its about the principle,hope u understand where im coming from,ive been with dstv for while now and stayed a loyal cust
I still have a query as to the app showing me the 599 due 26th november,if u say im paying 499 why is the app showing 599 ,please rectify on the app or on my account,i have no problem paying 599 but only from december,its about the principle,hope u understand where im coming from,ive been with dstv for while now and stayed a loyal cust