DISSAPOINTED AND ANGRY

I made a payment via eft on Standard Bank internet banking to Multichoice acc with my dust acc reffence .on 09/12/2015 and 3 days later service was suspended. I phoned on 13/12/2015 and was told payment could not be picked up.i emailed proof of payment on that day service was reconnected same time. Then 3 days after services were disconnected and I have been repeating this process over and over again. Every week I have to phone in because the service is being disconnected (MY OWN AIRTIME). I have sent the proof of payment and every time Im being told it will be escalated to finance department but it seems to me that department does not exist. I have phoned, spoke to more than 10 consultants who always sing the same song over and over again...we are escalating your payment and in the mean time I should look like a fool in front of my kids with no DSTV services at home wait until someone at Multichoice finance decides to work on my account..I need answers please. or Multichoice no longer need my money? <br> CAN SOMEONE PLEASE DO WHAT THEY GET PAID FOR..... PLEASE.<br>