dissapointed!!!!!

so i paid Multichoice(dstv) via my cellphone banking on friday morning 28 August 2020, money came off my acc, i contacted them(dstv) they said either i must wait 24 hours but the payment isnt reflecting on their side i went to fnb where they confirmed for me that payment was made and im not the first client to complain about this. and they printed for me payments ive been making to Dstv bare in mind ive been paying using cell phone banking for the whole year now, and they say they cant find my payment??? how?? i sent them my statement and ref i paid from and they said its not a correct proof of payment, and Fnb doesnt supply a proof of payment for a payment made from cellphone banking. So i must just accept the fact that i lost my money, Thank you very much Multichoice for dissapointing me. I dont know how much airtime ive waisted calling for nothing. A very ****ed off client