LF
Lisma F
1 reviews | Active since May 2017
24 May 2017, 14:31
Dissapointed
<p>I have cancelled my subscrition with DSTV in the beginning of the year and now they send me an sms saying they have handed my outstanding balance of R347.71 to SSDA</p>
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
24 May 2017, 14:41Dear Lisma
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s reply24 May 2017, 14:41
Official
Dear Lisma
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
24 May 2017, 17:29Dear Lisma
Thank you for taking our call today.
As discussed, the DStv service is a prepaid service for a full month - when you pay your subscription, the contract for that month is fixed.
When you called to downgrade your services on the 7th February it was late hence we could only schedule the downgrade for the 28th February.
The amount R347.71 is the prorata charged from the 28th January to 7th February.
However, as confirmed that an arrangement has been made with SSDA to pay the amount due, your account will then be on a zero balance.
Should you require further assistance, we are here to assist.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply24 May 2017, 17:29
Official
Dear Lisma
Thank you for taking our call today.
As discussed, the DStv service is a prepaid service for a full month - when you pay your subscription, the contract for that month is fixed.
When you called to downgrade your services on the 7th February it was late hence we could only schedule the downgrade for the 28th February.
The amount R347.71 is the prorata charged from the 28th January to 7th February.
However, as confirmed that an arrangement has been made with SSDA to pay the amount due, your account will then be on a zero balance.
Should you require further assistance, we are here to assist.
Kind regards
Lebogang
Best regards,