DISRESPECTFUL DSTV MANAGER

I'm a customer who's been making annual payments for DSTV services for the past six years. Last year, I spoke to one of the managers about changing my annual payment date to December 15th, & she advised me to pay R200 to cover the period leading up to December 15th, which I did. After that, I was given a quote of R8100 to cover my subscription from December 15th,24, to December 15th, 25 (annual payment), which I paid in full.

However, my services were disconnected now in October 25, despite having made the payment that should've covered me for the entire year. I've spoken to various consultants, and it's been discovered that someone changed my services from yearly to monthly. The representatives I've spoken to have promised to investigate and reconnect my services until December 15th, and temporarily open my services while they investigate, Each time I call, they acknowledge the issue is on their end and promise to correct it.

Today, I spoke to a lady named TINYIKO, who was very kind and helpful, but we couldn't come to an agreement She requested that I pay R8200 today 28th October to resolve the issue and reconnect my services, which I explained I currently don't have, as I budget to make the annual payment in December, not now. All I'm asking is for my services to be reconnected based on my original payment of R8100, which should cover me until December 15th this year.

TINYIKO called her manager to assist, but unfortunately, the manager was soooooo unprofessional, rude, and shouted at me, refusing to listen to my explanation. She demanded that I pay R390 or R8200 to cover me until next year October, which I find unreasonable, considering I've already made the payment for the current year. She claimed that my services were actually monthly, and I should pay regardless of how the system changed my payment to monthly, never been disrespect in that way, getting double stress, being shouted at by the call center manager as disconnection on services i paid for.... Woooow Multichoice.... Call @18:42 duration44 min, 42 sec 28th oct, 25