Disrespectful Dstv installation crew, Mthatha

About two weeks ago, I had made an online enquiry about the DStv Explorer Ultra that is cheaper and allowes you to watch Netflix. A representative called and explained everything and we agreed to upgrade our account and change it. On Friday, my father recieved a call from DStv Mthatha that they would like to send engineers to install the decoders, but asked the to come on Monday because we were not at home. Today we waisted the whole day waiting for the engineers to come to our house after they called to say that they are in Dutywa,and asked us to send our location via WhatsApp. We were so disappointed that they have sent the same crew from Mthatha that had Toto , who came late to install and had a hangover. Does Mthatha have limited staff members or do they not care about customer service? I don't appreciate being undermined because I stay in the rural areas and I don't want my DSTV to be installed by that good for nothing Toto. He is desrepectful disrespectful and arrogant. I would like a clear explanation and an apology from Dstv Mthatha.