Disrespectful and Appalling Service form dstv

I am appalled and very disturbed by the service that I have been receiving from DSTV for the past months. Their service has really gone down the dinges of I do not know what. I can't even describe it. I have been a DSTV customer for the past 15 years and I have never experienced such sub standard services and disrespect from their agents

1. I requested that they reconnect my holiday home on access package and the main house on compact and they went ahead and connected both homes on compact and I was not aware because my guest was not even watching TV. 2. They took 2 weeks to reconnect my main home , after numerous telephone calls which range between 30 and 50 minutes and endless promises of escalation 1.Then they disconnected my service without notice and they are demanding that I pay a re connection fee for that; 3. When I called today to resolve the matter, their call centre agent, put me on hold for an hour without coming back to me; 4. Still today one agent answered the phone and never said anything and I was hearing people talking and talking on the back and held on for a good 5 minutes 5. Eventually after numerious calls I got an agent who offered to help, but was also not making sense then I asked to speak to Supervisor ( Sibusiso Ngubane )who has not come back in the past 2 hours.

It is a shame that one finds themselves stuck with this sole service provider that does not care about their customers and has hired *********** and disrespectful employees that do not even value their customers and the impact that they do not have on their lives. I live with an elderly person who is addicted to network and she is the sole reason why I am still subscribing to the service. The brand name just sends shivers down my spine

They do not even deserve a star on the ratings.