Disrespectful agent BALEKANE

I started a live chat with Balekane this morning with a balance enquiry. I am on a R699 price lock and am billed R729 now. Balekane was of no help whatsoever. I called the call centre and was helped within 2 minutes. I was unhappy with how Balekane helped me and asked to speak to a team leader. He/She told me to call the call centre. I asked for his/her surname and refused to give it to me. I asked to chat to another agent and was ignored. I send a few question marks 5 min later and then Balekane rep**** I must chat again in a few hours if I want to chat to another agent. He/She refused to e-mail the chat and told me to take screenshots. This Balekane agent was rude and very disrespectful. I am now stuck on a contract and have to deal with such disrespectful staff members. I want our chat to be read and this person be dealt with, this is unacceptable.