Disrespectful
<p>My wife and I decided to upgrade to the DSTV explorer in November 2016 and since then I've been receiving requests to pay for two accounts instead of one.</p> <p>I have spent numerous visits to the multichoice walk in centres and numerous calls to their call centre. All I have been told is that the problem has been resolved and that it wont happen again. Well it's been four months of deja vu, as I have been suspended over and over and dealing with poeple like Esther in the call centre who have no interest in realising what they were employed to do. </p> <p> </p> <p>I have been in the service industry for many years and never have I once considered to drop a call on a customer. what she did was unprofessional and showed how multichoice values their customers.</p> <p>I am really hoping that this problem could be resolved as I have been considering to have my account payment via debit order, but now am worried that I would be dabited for two accounts. </p>
Dear Patrick Tlhologelo Modiga
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Hello Peter team
Dear Patrick Tlhologelo Modiga
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Hello Peter team
Dear Patrick Tlhologelo Modiga
We would like to take this opportunity and thank you for bringing your query to our attention.
As discussed, the concerns raised about our call centre consultant has been noted and will be addressed internally
Furthermore, we confirm that you only have one account active on your name.
Please accept our sincere apologies in this regard.
Your support, and that of all our customers, is important to us.
Kind Regards
Lebogang
Dear Patrick Tlhologelo Modiga
We would like to take this opportunity and thank you for bringing your query to our attention.
As discussed, the concerns raised about our call centre consultant has been noted and will be addressed internally
Furthermore, we confirm that you only have one account active on your name.
Please accept our sincere apologies in this regard.
Your support, and that of all our customers, is important to us.
Kind Regards
Lebogang